OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

JD FAQ

FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

Simply browse our collection, select your preferred items, choose your size, and click “Add to Cart.” Once you’re ready to check out, go to your cart and follow the steps to complete your purchase.

2. What payment methods do you accept?

We accept major credit and debit cards, [insert any specific payment options here, e.g., PayPal, Apple Pay]. All payments are securely processed.

 

3. Do you offer international shipping?

Yes, we ship worldwide! Shipping rates and delivery times for international orders vary depending on the destination. Check our Shipping and Delivery Information tab on every product page.

 

4. Can I track my order?

Absolutely! Once your order ships, we’ll send you an email with a tracking number so you can monitor its journey. Use the tracking link provided in your email.

5. What is your return policy?

We accept returns on items within 10 days of purchase, provided they are unworn, unused, and in original condition with tags attached. Visit our [Refund and Returns Policy](link to page) for detailed instructions on initiating a return.

6. How long will it take to receive my order?
  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • International Shipping: 7-14 business days, depending on the location

Please note that processing time is 1-2 business days before shipping.

7. Do you offer exchanges?

Yes, we offer exchanges for defective or damaged clothing. For other exchanges, please initiate a return and place a new order for the item you want. For assistance, contact us at support@jurydutyclothings.com.

8. Can I cancel or change my order?

Orders are processed quickly to ensure timely delivery, so we may not be able to make changes once an order is placed. If you need to cancel or change your order, please contact us as soon as possible at support@jurydutyclothings.com, and we’ll do our best to assist.

9. What if I received a defective or incorrect item?

We’re sorry for any inconvenience! Please reach out to us at support@jurydutyclothings.com with your order number, a description of the issue, and a photo of the item. We’ll work with you to resolve the issue promptly.

10. How do I care for my clothing items?

For the best results, follow the care instructions on each garment’s label. Generally, we recommend washing items in cold water, using gentle detergents, and avoiding bleach. Hang drying is preferable for most items to maintain their shape and color.

 

11. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. Gift cards are a perfect way to share our latest styles with friends and family. Visit our [Gift Card](link if applicable) page for more details.

12. How can I contact customer support?

Our customer support team is available to help you with any inquiries. You can reach us at support@jurydutyclothings.com, and we’ll get back to you within 24-48 hours.

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